Collections, run like an operation — not a call centre
We map channels to bucket and borrower behaviour, so early buckets cure at lower cost and late ones resolve responsibly. Everything coordinated under one team, on one tracked workflow.
Pre-due reminders
Polite, consent-based nudges before the due date — protecting repayment behaviour and your NPS before an account ever turns delinquent.
- WhatsApp, SMS, IVR and voice reminders
- Language-matched to the borrower
- Due-date and e-NACH failure follow-ups
Early bucket (0–60 DPD)
Script-governed, native-language calling that cures early delinquency fast — borrowers treated as customers, every call recorded and QA-scored.
- Behavioural segmentation, not blanket dialing
- Kept-promise tracking on every commitment
- Roll-rate reduction as the primary KPI
Mid & late bucket
Structured resolution for 60+ DPD — settlements, restructuring conversations and pre-legal coordination, with conduct your auditors can replay.
- Settlement & restructuring workflows
- Pre-legal notice coordination, fully logged
- Skip-trace within DPDP boundaries
Digital collections
Compliant WhatsApp, SMS and payment-link journeys that let borrowers resolve quietly — lifting cure rates while cutting cost-to-collect.
- Consent-based omnichannel cadences
- Hosted payment links & UPI collect
- Self-serve settlement journeys
How we start working together
Low-risk, and fast to a realistic recovery estimate.
Portfolio review
We analyse a snapshot of your book — segments, buckets, language mix — and agree on a realistic recovery target.
Script sign-off
Your risk and compliance teams approve every script, disclosure and calling window before a single dial.
Pilot tranche
A bounded tranche goes live with daily QA scores and SLA dashboards you can inspect from day one.
Scale with evidence
Pilot numbers — cure rates, kept promises, conduct scores — decide the scale-up. Evidence first, volume second.
Tell us which buckets are bleeding
Send us a portfolio snapshot. We'll come back with a realistic recovery estimate and a compliance walkthrough — no obligation.